Thank you for your interest in Pom Joy Fun! All our products are made from eco friendly recycled materials that are perfect for birthday parties, weddings, gender reveals, showers, bachelorette parties, backdrops props and home decor. Custom orders are always welcome!
Please note the ship by date. If you need a product faster please choose fast shipping at check out. We offer first class mail, priority mail and express mail guaranteed.
Current APPROXIMATE turn around times (shipping time not included) is about 3 days but it's often less.
We are all designers so if you want to send us a Pantone color to match, We are happy to use it! We also work well with photos so please send those to us for reference and we'll match your scheme.
Weekends we work less so expect slower emails during that time.
I accept all credit cards. Full payment is due upon ordering. Because our products are custom made and fragile, I do not offer refunds. If you request to cancel an order before an order has shipped I may not be able to give you a refund as I may have already started to build the product or ship the product and cannot use it for another client. IF I can cancel the product in time, you are subject to a 25% restocking (minimum of $20, whichever is higher).
For domestic orders we ship via USPS First Class mail, unless otherwise specified on your order or you upgrade to priority mail 2-3 day not guaranteed or express mail 1-2 day guaranteed (doesn't include weekends). Large parcels will be shipped parcel select which can take up to 9 days.. Delivery confirmation is standard on all domestic orders. Insurance is optional and can be purchased for an additional cost. We cannot control the postal service or any other carrier. If an item doesn't arrive on time and we sent it out on time, it is the carriers fault, not ours. You are responsible for filing all insurance claims through the postal service website per their guidelines. We are happy to send any information you might need to help you. Pom Joy Fun is not responsible for lost/damaged/delayed parcels. If you haven't received your order on time please contact the carrier immediately. Customers may purchase extra postage for faster shipping methods- at check out. At this time it is not possible to track international orders once they are in your country and out of the country of origin.
If you live outside of the USA, all customs, duties, taxes and fees are to be paid by you, the customer. For International Orders we ship usps first class international unless you upgrade. There are guaranteed, faster services if that is what you need we can get you a quote. We cannot provide a tracking number outside of the USA. Our experience tells us that international orders can take up to 2 weeks depending on how remote your location is. Canada is closer and shipping takes less time unless you are very remote. Sometimes customs or the postal service can mess up shipping like any company and we are sorry for that. We ship on time to try and mitigate any problems. We want you to be happy which is why we get it out our doors quickly,
But please contact me if you have any problems with your order.
All of my items are custom made, one at a time for you. While we purchase the highest quality balloons --Qualatex--I am not responsible for balloons that pop or any misuse of any item. Balloons can be overfilled or mishandled and will easily pop due to the fact that they are made of a fragile material. They do not like extreme changes in temperature or to be overinflated so please be aware of this. I buy the best balloons made in the USA !! No China reprouctions that are thin and poor quality. This assures that you will have less of a chance of balloon failure because they are very thick balloons compared to foreign products. I also want your event to go smoothly. We have very few problems with these products which is why we carrry them.
Colors vary from monitor to monitor. Also, one persons bright blue is another persons medium blue so if you are trying to match an exact color, it is best to order a sample or send me a Pantone color. I am happy to match as close as possible.
Please note: overfilling of any balloon will make it pop. Please ask the person who fills your balloon to fill it slowly so you have a better chance that they won't overfill it.
Tassels need to be fluffed upon arrival. Sometimes they look best and fullest if you scrunch them for a fuller look. Some crinkling does occur in transport as tassels are made of tissue paper but they all look very pretty once hung up.
If you are having a photo shoot you might consider buying extra balloons. Sometimes events out of our control can make balloons pop. For example, overfilled balloons will pop. Please don't let your kids play with the balloons, not only could they choke, the balloons are fragile and can pop due to wear. Balloons also don't like extreme changes in temperature. They may pop if it's too hot or too cold. Please transport balloons in their bag. I cannot be responsible for how you handle the balloon or if it pops once filled. All balloons float unless otherwise noted in the listing. If you fill your balloon with helium and it doesn't float, the helium tank is bad. Ask for it to be changed. If you have a confetti balloon that doesn't float, you can dump a little confetti out and it will soar! Please make sure you fill balloons to all the way up so they float. An underfilled balloon will not float. If you ask for hi-float at the place that fills you balloons it will extend the life of the balloon up to 2 days. As a rule of thumb its best to fill balloons the day of your event. Preferably just a couple hours before.
Are you a wedding or an event planner and you need bulk orders or custom items made? We get it! We are designers and have planned events for over 500+ attendants. We have also run successful design business for many years. Let us get your orders out to you on time with any custom touches you need.